Warranty & Return

At TimeLessShops, we strive to offer our valuable customers great high quality products at the lowest factory direct wholesale price. As we believe in Excellent Customer TimeLessShops chooses products to sell based on their great designs and proven hardware reliability. We make quality control for all the items carefully before the packing stage, as well as checking all of your orders during the packing stage to make sure that all necessary accessories are included. In addition to the normal quality assurance steps, we also make sure that all of the goods are previously quality controlled at the manufacturing stage. We also have a dedicated Customer Service team at your service. If you have any questions regarding any of our products or your order, please contact us we are more than happy to assist you.

 

A Simple Guarantee Process

TimeLessShops always communicates openly, promptly, with all customers to help them effectively. We can resolve your issue easily to your satisfaction. For this, please indicate order number, item code and all the steps steps you have already taken to make the item work. All you need is to contact us and to follow this process. Please kindly follow the guarantee process above. Only defective items can be returned for a full compensation. If your item needs to be returned, we will provide you a R.M.A form (Return Merchandise Authorization).

30 Days TimeLessShops Money Back Guarantee

1. Please contact us according to the guarantee process above.
2. If you are not satisfied with a product because it is faulty, you can send it back to us for a refund within a period of 30 days after you have received it.
3. If the product works but you do not wish to retain it, you can also send it back within a 30 days period for a refund. Shipping fees to return the item(s) will be at the customer’s own expense. We can offer a product price refund or exchange the item as long as the customer covers all the shipping fees involved.

3 Months Replacement Guarantee

If a product doesn’t work, you can send it back to us for a replacement as long as it is within three months of the purchase date. Shipping fees to return the item(s) to us will be covered fully by the customer.On our side, we will pay the shipping fees to ship the item back to you.

12 Months Repair Guarantee

If the item is more than 3 months old, buyers can still send them back for repair. In this case, the buyer pays all the shipping fees, both to and from TimeLessShops. This means that the buyer must pay the shipping fee to us before we send back the item repair. If the buyer has accidentally broken the the item(s) and some components need to be changed, we will charge for the original value of the components. (For example, the screen for a cellphone might cost $20 to $30, and the motherboard for a cellphone $15 to $25).

Return Fees

In all instances, no matter what the reason for returning the goods, the buyer must pay the shipping fees for returning the item to us. Whether you are requesting a refund, repair or exchange, you must send the item back before we can take action and proceed. Once we receive the returned item(s), we will process the refund, repair or exchange immediately.

Missing Items

We recommend you carefully check the package’s content before signing for the delivery.
Then please submit a ticket with your order number and indicating us which item or accessory is missing along picture of the outer packaging. We will offer a solution.